Returns & Exchange Policy

 WHICH HAIR EXTENSION CAN BE RETURNED/EXCHANGED? 

  • Most items on our website can be returned/exchanged (except the Sale period orders), and requests for the same must be sent within 14 days of your delivery. After 14 days from the date of your delivery, we will not accept any request for return and exchange in any case. Please email us at info@gemeriahair.com

Final Sale Items not valid for return: Clip-In Bangs, Single Clip Highlights, 1" Hair Patch, and Faux Scrunchie Bun are final sale products and hence, cannot be returned. However, you can only exchange them in a different color.

Important:

  • We issue only store credits for the return or exchange of items.
  • Items purchased in the Sale/Discount period are not exchangeable or returnable.
  • All items/pieces in the package must be returned in the same condition as it was sent. 
  • Bundle Deal Orders are not valid for partial exchange or return. All items in the bundle deal orders need to be returned back.
  • Gemeria will not resend or refund(store credit) the order that shows Delivered on the tracking status. However, we can start an investigation with help of our courier partner.

HOW WILL I KNOW MY ORDER IS VALID FOR RETURN/EXCHANGE?

  • We are more than happy to accommodate an exchange of all hair extensions, as we do care for your hard-earned money, but human hair extensions are a matter of hygiene and public safety, and can’t accept hair that has been worn, or tampered with. If we find out any of these things, the item/order will be invalid for any exchange/return! However, you can always open and check if the color matches you or not as we don’t attach any testers only valid for Clip-ins.
  • All items in the package must be in the same condition as they were sent and no wearing, no washing, no combing, no cutting or dying, or coloring of the hair, all these things will make the order invalid for return/exchange.
  • For Weft orders, you can only comb and wash the hair, no cutting, no installing or wearing, no dying, or coloring the wefts, all these things will make the order invalid for return/exchange.
  • For Wigs orders, you can only comb and wash the wig and check to see if the wig size fits you or not with a wig cape, no cutting, no installing or wearing, no dying, or coloring the wig, all these things will make the order invalid for return/exchange. 

DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN/EXCHANGE?

  • Whether you are returning an order for return or exchange, you (buyer) will be responsible for your own shipping costs, i.e, You will have to send us back the items via any shipping courier with tracking id/number included as Gemeria cannot take responsibility for the lost return.

WHEN WILL I RECEIVE MY EXCHANGE ORDER?

  • After receiving and inspecting the order check if it matches our criteria for the return/exchange. Then, in 1-3 Working days store credit is issued for your item, it will be in a form of a coupon code, which you can use later to make a purchase.

Note: If the order has been modified in any form, or it is not in the same condition as it was sent, it will be shipped back to you at your own shipping cost, thus making it invalid for exchange/return.

    WILL I RECEIVE MY REFUND?

    • We only issue store credits, technically there will be no refund, we will provide you store credit(gift card) for your returned item. You can use that later to make purchases. It will be in form of a coupon code (gift card).
    • The store credit in the form of a coupon code (gift card) will be emailed to you.

      HOW DO I RETURN THE ORDER FOR RETURN/EXCHANGE IT?

      • To get the return shipping address, please contact us at  info@gemeriahair.com